Accommodation ACT welcomes Belconnen Way Motel & Serviced Apartments in Hawker, for all your accommodation and travel needs, book your holiday today.Belconnen Way Motel & Serviced Apartments is situated in the quiet, leafy suburb of Hawker only 10 mins northwest of the city centre. The old world ambience gives our complex a comfortable feel that has guests returning year after year. We offer free undercover parking and complimentary newspaper. The motel is only minutes from Belconnen town centre, Cameron and Benjamin offices, ABS House, AIS and Calvary hospital. We are attached to the Belconnen Soccer Club with poker machines and adjacent to the Hawker shopping centre comprising supermarket, TAB, chemist, doctor's surgery, newsagent, hairdressers, bakeries, restaurants, take-away, etc
2.0 based on 5 reviews
Spacious room, well furnished, comfortable bed. Serviced daily. The provision of milk and biscuits was nice. Big issue was that there was a door in the bedroom leading to what I suspect is another room. On two of my five night stays the folks in that room were watching the TV loudly until very late. It was quite disruptive.
Very disappointed. Not only was reception rude on checking in , but the lack of concern for customer satisfaction was immense. Placing paying customers in a room that is next to a jack hammer with the strong and overpowering smell of contact glue , then unhappy when customer asked to be moved to another room. Seriously need a lesson in customer relations . Not recommending this place to anyone one I know ..
I stayed in this motel a couple of times for business, my employer arranged this place and I had no opportunity to know before I arrived. This place was smelly, old, and noisy. When I requested a different room from the management, the manager of the property was rude and blunt in his response to me saying that they can't do anything about it! His attitude was condescending and arrogant. I did complain to the owner of the place and called my employer and left early as I did not want to stay after my unpleasant experience. The surrounding locale was dodgy and this is nowhere close to a place where people stay for business. I will not recommend staying in this place to anyone. There are much better places a few kilometers around this motel and one just need to google it.
Not happy with the attitude displayed and customer service. The location for us was perfect, close to shops and the sports grounds we were ar. Facilities are older but functional. We booked a 2 bed apartment, which was 2 separate bedrooms with a common family space and kitchen. On arrival we were advised the aircon in our room had failed, that was ok as it is out of their control. We were upgraded supossedly to two adjoining motel rooms, less room, kitchenette and no lounge. Yet we were still charged at the higher rates. Other friends staying in the same place had better rooms, the room type we had booked, and were paying slightly less than our two motel rooms. One family was $400 cheaper for a mini suite, basically two adjoining motel rooms with one bathroom. Raised that we do not have what we booked the next day through the helpful a/h reception and weekend duty manager but when it got to the owner completely different. A difficut stubborn individual that ended up threatening to throw us out. I was accused of whinging to all and sundry in their staff yet had to raise my issues with the relevant people on the desk as it was over a weekend, decision makers not there. If I could not have a working 2 bed suite I was looking for a rate reduction given I did not have what i booked. I had less room, could not use the couch in the room to even watch the tv as it was situated beneath the tv, when moved you could not open the fridge. In the end, after this individual calmed down, we did receive a rate reduction, But geez what a negative experience in customer service. Just be warned!
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